Playboyclub.com

This appeals policy is part of your legal agreement between you and Playboy Club. By using Playboy Club, you agree to the terms of this policy—please read it carefully.

This policy explains the process by which users can appeal decisions made by Playboy Club, including actions related to content moderation, account suspension, or other measures that may impact their use of our services.

This policy should be read alongside our Terms of Service, Acceptable Use Policy, Copyright Policy, Complaints Policy, NCC Policy, and CSAM Policy, all of which govern your use of Playboy Club.

Playboy Club operates in compliance with applicable U.S. law, including Section 230 of the Communications Decency Act, which protects platforms that voluntarily moderate harmful or unlawful content in good faith. We do not knowingly facilitate or support illegal activity, including under FOSTA-SESTA.

Contact Information

Playboy Club is operated by ENDsun Services, LLC, located at 4801 Gulf Blvd., Suite 193, St. Pete Beach, Florida 33706.

You can contact us by writing to the address above, emailing us at support@playboyclub.com

Definitions

Unless otherwise defined in this policy, terms used here have the same meanings as those in the Terms of Service. As used in this policy, the following definition applies:

“Decision” means an action taken by Playboy Club to:

1. suspend or deactivate an account;
2. suspend or deactivate Content shared to or from an account;
3. issue a final warning for a violation on an account;
4. restrict account features (for example, the ability to livestream); or
5. suspend, terminate, or restrict the ability to monetize Content, including by preventing subscriptions or limiting your ability to accept certain types of payments.

Use

This policy can be used in two ways:

1. by Playboy Club Users who want us to review or reverse a Decision; or
2. by non-Playboy Club-users in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK) who have complained about suspected illegal or non-consensual Content on Playboy Club and who disagree with Playboy Club’ appeal response.

Appeal Procedure

To appeal a Decision, you must send our appeal request to support@playboyclub.com

Timing

All appeals must be filed within six months of the date of the Decision.

Review Process

1. If we receive a completed appeal text, we will take the following steps:

   1. we will review the relevant Playboy Club account information;
   2. we will consider the information and the supporting documents you have provided;
   3. we may request additional information or documents from you or from third parties to assist in deciding the appeal; and
   4. based on the available information, we will either grant, grant in part, or deny your appeal and notify you of our decision, including a clear explanation of the outcome and the reasons behind it:
      1. if we grant your appeal, we will reverse each relevant Decision and any actions taken as a result;
      2. if we grant your appeal in part, we will notify you of each Decision that has been reversed, any actions taken as a result, and the reasons for the partial outcome; or
      3. if we deny your appeal, we will provide reasons for our decision, and no changes will be made to the original Decision.

No Liability for Appeal Outcome

Playboy Club will not be liable for any interruption of access to your Playboy Club account, including any loss of earnings or fans, regardless of whether your appeal is granted in whole or in part.

Appeals Team

Our appeals team will review each properly filed appeal in a diligent, non-discriminatory, and non-arbitrary manner, based solely on the information provided.

Non-Appealable Decisions

This policy does not apply to any irreversible Decision (for example, a Decision to end a livestream). “Irreversible Decisions” are those where it is not technically possible or legally feasible to reverse the action, such as ending a livestream in real time. While these Decisions cannot be appealed, we will still provide a statement of reasons for each moderation or restriction Decision, as required under the EU Digital Services Act. We also publish regular transparency reports that include the number and outcomes of all content moderation and appeal Decisions.